Success Stories

"Ellen did a terrific job in a short time on a case full of conflict. I am surprised at what we achieved and she was critical to the achievement. I would recommend Ellen as a mediator and plan to use her again."

Ed D. Buckley
Attorney at Law
Buckley & Klein, LLP

"Ellen was instrumental in settling a complex commercial case. The parties were very entrenched in their positions and the case seemed to be destined for trial. She worked extremely hard to sort out all of the facts and present them to the parties with a credibility they accepted. I recommend her very highly."

Larry S. Burnat
Attorney at Law
Schreeder, Wheeler & Flint, LLP

"I initially worked with Ellen on a case in which I was the Guardian ad Litem and Ellen was the mediator. The facts of the case were extremely sensitive and complicated, and I was thrilled to see how diligent and creative Ellen was in crafting a solution that made both parties feel comfortable. Ellen has proven to be incredibly competent, knowledgeable and helpful as a mediator, and I am particularly impressed with how much effort she is willing to expend in order to settle a case. She has the parties' best interest at heart and will not quit until a resolution is reached, and this is reflected in her success rate.”

Kelly Schiffer
Levine & Smith, LLC

"I enjoyed using Ellen Malow as a mediator. Sometimes I feel my client is pressured too hard in a mediation, but I did not feel that way at all in this mediation. Ellen gave the clients the room to make their own decisions, and because she did, we reached agreement with all the parties feeling the result was their idea, not the mediator’s."

Lee Wallace
The Wallace Law Firm, LLC

"Ms. Malow recently mediated a case in which I was involved and did an outstanding job in resolving a difficult case. Ms Malow was professional, well prepared and quickly understood all of the issues involved in the mediation. She also maintained a positive attitude throughout the mediation and had good communication skills, which allowed each side to understand all of the contentions and issues being asserted.
The particular mediation involved an automobile accident case with several plaintiffs and was relatively small in value. I have found that these cases are often the most difficult to successfully resolve in mediation, but Ms. Malow did a fine job of keeping the lines of communication open to allow a final resolution. I would certainly recommend her as mediator and would use her again on other cases involving our office."

Cullen Hammond
Attorney at Law
Cullen Hammond & Associates

"Ms. Malow recently mediated a case involving negligence where liability was admitted and the dispute was over the damages. The main issues were the extent of the injuries and the limitations resulting from the injuries. Ellen quickly grasped the key areas in contention. Her background in this area of law was extremely helpful in bridging the gap between the parties. She was effective and I recommend her highly."

Ray S. Smith, III
Attorney at Law
Joyce, Thraser, Kaiser, Liss, LLC

"Ms. Malow recently mediated, successfully, a very difficult employment case brought by an emotionally-involved plaintiff. The case had previously been mediated unsuccessfully and the plaintiff had dramatically increased his settlement offer after the first mediation. Although I was skeptical a second mediation would be successful, Ms. Malow worked diligently with the parties and, after almost eight solid hours of work, got the parties to agree. (The prior mediator had declared an impasse after about two hours.) Throughout the day, Ms. Malow was highly professional in her approach, properly tested the parties as to their positions, was innovative in suggesting strategy, and ultimately persuasive. I recommend her highly."

John Anderson
Attorney at Law
Ogletree Deakins

"Ms. Malow was well-versed in the facts which gave rise to our lawsuit, as well as the applicable law. These qualities helped to earn the respect of the lawyers, and perhaps more importantly, the respect of the parties. She also identified a reasonable value early in the process, which was critical to the success of the mediation. I recommend her without hesitation."

Charles J. Cole
Attorney at Law
Owen Gleaton Egan Jones & Sweeney, LLP

"Ellen did an excellent job helping to resolve a difficult custody case. She listened to all sides and gave insightful and productive feedback to help move the parties toward an amicable resolution."

Amy L. Kaye
Attorney at Law
Ellis Funk, P.C

"Ms. Malow recently conducted a mediation between my client and my client's adversary and did an outstanding job. Not only did Ms. Malow professionally conduct the mediation, she showed great resolve and passion in working with the parties, getting them to focus on their respective cases and controlling the mediation so that the parties treated each other with respect. She maintained a positive tone throughout the mediation to ensure that the parties had the best chance of resolving their disputes. Ms. Malow's communication skills and respect toward the parties provided an open atmosphere required for successful mediation."

James Hunt Yancey, Jr.
Attorney at Law
Troutman Sanders LLP

"Ellen did a great job on a very difficult negotiation involving an unrepresented party and helped us reach a resolution of a matter I had little faith could be achieved. I would use her services again in any employment matter."

Terri Butler Stivarius
Attorney at Law
Epstein, Becker & Green, PC

"Thank you for your hard work at mediating our real estate litigation case. We obtained a good and fair settlement and avoided the cost of trial for our clients. Your tenacious work, especially over the weekend after the official mediation time had ended, was instrumental in helping us seal the deal."

Pamela L. Tremayne
Attorney at Law
Law Offices of Pamela L. Tremayne

"Ms. Malow is truly committed to doing quality work. She demonstrated a quick grasp of the factual background and legal issues and placed both parties at ease with a manner that was friendly, competent, and sincere. I have no reservations with bringing another mediation before her."

Michael Solis
Attorney at Law
Michael Lane Solis, PC

"Ellen has mediated more than one difficult case for my firm. Custody and divorce battles can be some of the hardest cases in which to mediate a settlement because there are emotional as well as monetary issues. Ellen seems uniquely capable of separating the two and more importantly getting the parties to separate the two, address them individually and come to a resolution that both parties can be happy with. It is often said that 'after a successful mediation both parties are a little unhappy.' I don't find this to be the case with Ellen's mediations. My experience has been that she delivers on her 'win-win' promise."

Ralph Hiers
Attorney at Law
Farmer, Hiers Bushnell & Drye

"Ms. Malow successfully mediated a case for me recently which I viewed as one of the toughest cases in my office to get settled. She was very patient with the parties involved and did a great job of handling their emotions about the case. She made arguments that were well-reasoned and persuasive. Even though it appeared, both before and during the mediation, that a settlement would not be possible, by the end of the day, Ms. Malow succeeded in bringing the parties to an agreement. I was highly impressed, and frankly astounded, that she was able to pull it off.
I have been practicing law for eleven years. During that time, I have taken part in countless mediations. Ms. Malow is one of the best mediators I have encountered. I plan to use her again, and I would recommend her to anyone else."

David Wood
Attorney at Law
David H. Wood, PC

"Ms. Malow is knowledgeable, organized, reasonably priced, and thorough. She kept the pace moving while respectfully listening to our arguments and positions. She brought the case to a successful conclusion and made sure that all parties agreed to the many terms of the settlement. We would absolutely retain Ms. Malow again to assist us with mediation.”

Elaine G. Levine
Attorney at Law
Tatum Levine & Powell, LLP

"My circumstances did not belong at trial, but we were headed there. Both attorneys believed they could 'win.' Being an owner of a business, my attention needed to be focused on my work, not on a protracted legal proceeding. Because of the intertwined nature of my business and personal transactions, there were numerous financial issues to resolve.

"Ellen was able to 'cut to the chase' and to bridge the gap between my wife's attorney and my attorney. She worked us through debt allocation, division of assets, child support with private schooling and alimony. Ellen was effective in moving the spotlight off the anger between the parties, bringing focus to the core issues which needed to be addressed. I highly recommend her to others going through a divorce and trying to manage through the drama that takes all off point."

Husband in a divorce action

"A very professional and valuable experience. I believe both parties were best served by the mediation process. Ellen was excellent, well prepared, efficient and responsive. Thanks."

Respondent/Defendant of a domestic case
Fulton County ADR Office
Mid-Year Participant Satisfaction Survey Results 
(January-June 2006)

“Ellen was extremely creative in assisting us in reaching an agreement”

“Appreciated Ellen’s tone, skill and tact as a mediator”

“She had full knowledge of the issues and assisted in the settlement of this case”

“Highly knowledgeable and advanced with a feel for litigation in general and how that is juxtaposed to litigation exposure. Highly professional – someone I will listen to—and I don’t listen”

“Ellen Malow is outstanding and worked to ensure all parties felt heard and understood”

“She did a great job by focusing on the pertinent issues on both sides"

Fulton County ADR Office
Participant Satisfaction Survey Results
(2009)

"Ellen took a bad situation and turned it into a great experience! I feel like she was the reason for the productive outcome! She made everyone feel comfortable and knew how to get everyone to come to an agreement. Ellen is the bomb! Thanks for everything!"

Respondent of a domestic case
Fulton County ADR Office